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Our Policies

The following policies apply to all of the classes that we offer at CR Languages.

Since participation in our classes is voluntary, participation implies acceptance of these terms of service. Students also agree to these terms of service upon enrollment.

For terms of use regarding our website, please see our legal statement.

General Policies

CR Languages accepts cash, checks, bank transfer, all major credit/debit cards, as well as PayPal.

Any student that has studied the target language before must take a placement test. There is a $50 fee to take a placement test which is discounted from classes if the student decides to enroll. The $50 fee is not credited for placement tests if the instructor must be present, such as for Chinese or Russian. If a placement test is not eligible to be discounted from the cost of courses, this will be communicated to you by CR Languages staff. 

The test results and the validity of the $50 credit, if applicable, are good for 6 months. After that time, the student will need to retake the test and pay the $50 fee again. Given varying schedules and availability, there is no guarantee that classes will be available for the student’s level. Placement tests must be prearranged. They are administered in our offices in downtown Boise or online.

A course book and materials will be used in each class. Course books are generally available for purchase in our office. If they are not available in our office, we will provide the ISBN number to students so that they can purchase it elsewhere. Course materials are non refundable once the student has taken possession of them.

Any student participating in a class authorizes CR Languages to take their photo and use it in our marketing materials.

Instructors are subject to change without notice.

While we understand that students may have preferences, instructors will change. This offers variety, improves quality and over site, different cultural interactions, and simply a different perspective.

In some cases, scheduling conflicts may also prevent an instructor from teaching a particular lesson.

Group Classes

In order to enroll in a group class, students must fill out the online registration form, sign an enrollment agreement, and make full payment for the course. Payment in full is required in order to reserve a spot in the class, unless a pre-arrranged payment plan has been agreed upon beforehand. In which case, the first payment is required to reserve a spot in the class. 

Students must attend at least 75% of the course. For standard group classes, that means students can miss a maximum of 4 of the 16 classes. If a student cannot maintain a 75% attendance rate, they must schedule private lessons in order to keep pace with the class or withdraw. If a student misses more than two classes in a row, they may also be required to schedule supplemental private lessons. Private lessons must take place during normal business hours and are subject to instructor availability and the normal policies associated with private/custom classes (see below).

Missing classes:

There are no refunds or discounts available for missed classes. If a student misses a class, they may email [email protected] to receive the homework assignment for the next class.

A final exam will be administered on the last day of class. The exam is optional, but passing the exam is required in order to continue on to the next level. If a student cannot take the final exam on the scheduled day, they may arrange to take the exam on a different day. If a student wishes to take the final exam on a different day, it must be taken in our office during business hours, may be a different exam, and the student must score at least a 75% to move onto the next level.

In order for a student to pass a course and continue onto the next level they must maintain a 75% attendance rate or attend sufficient supplemental private lessons. The student must also pass the final exam with a 70% or a 75% if the exam is taken on a different day than usual. If a student fails an exam, they may retake it with the instructor’s approval. Exams must be taken either during the scheduled time (the last class of the course) or during regular administrative hours.

Classes at CR Languages are capped at 10 students per class. It allows everyone to participate and for students to form a tight community and encourage each other to learn and grow. While these small class sizes are great for learning, they do not leave much flexibility for withdrawal. If a student withdraws from a group or cancels their enrollment, there is no way to fill that student’s spot again. For this reason, we kindly request that when students enroll, they are committed to finishing their course. Unless otherwise specified, group classes refer to any courses in a group setting open to the public to enroll. Tuition and fees for group classes are due before the class begins. The start and end date of the course are considered the period of obligation. If a student must withdraw their enrollment, the following refund schedule will apply:
Cancelation Date Refund
>21 days before start date Full refund, less $200 of the registration fee
11-20 Days before start date Full refund, less $300 of the registration fee
0-10 Days before start date Full refund, less $500 of the registration fee
After Start Date Prorated Refund of Tuition portion only
After 50% of Course No refund available
Important things to know:
  • Refunds will be calculated and processed within 30 days of cancelation and refunded back to the student’s original form of payment.
  • Credit card transaction fees, if applicable, will be deducted from the refund.
  • Fees for placement tests are not refundable. If that fee was discounted from your course costs, it will not be included in the refund.
  • Course materials are not refundable once the student takes possession.
  • Should CR Languages cancel a course for any reason, a full refund will be given with no fees or charges withheld.
In order to withdraw or cancel, students are encouraged to inform the office/administration. This can be via email, phone, or verbally. If a student does not attend 3 consecutive classes without notifying our office, they will be determined withdrawn and a refund will be calculated from the student’s last day of attendance using the table above.

Intensive English Classes

The start and end date of the student’s enrollment on their registration form are considered the period of obligation. If a student must withdraw their enrollment, the following refund schedule will apply:
Cancelation Date Refund
>21 days before start date Full refund, less $200 of the registration fee
11-20 Days before start date Full refund, less $300 of the registration fee
0-10 Days before start date Full refund, less $500 of the registration fee
After Start Date *Prorated refund, less $500 of the registration fee
After 50% of the course No refund available
Important things to know:
  • Refunds will be calculated and processed within 30 days of cancelation and refunded back to the student’s original form of payment.
  • Credit card transaction fees, if applicable, will be deducted from the refund.
  • Fees for placement tests are not refundable. If that fee was discounted from your course costs, it will not be included in the refund.
  • Course materials are not refundable once a student takes possession.
  • Should CR Languages cancel a course for any reason, a full refund will be given with no fees or charges withheld.
  • In calculating any prorated refund, attendance of a partial week is considered attendance of a full week.
In order to withdraw or cancel, students are encouraged to inform the office/administrative. This can be via email, phone, or verbally. If a student does not attend 10 consecutive classes without notifying our office, they will be determined withdrawn and a refund will be calculated from the student’s last day of attendance using the table above. *If a student cancels or withdraws during their first 4 weeks of class, no refund is available for those first four weeks. This does not apply to students who extend their enrollment period.

Private /Custom Classes

In order to enroll in private or custom classes, students must fill out a short form with their contact information, accept the terms of service (these policies), make payment for the first month of classes and a prepayment for the last month of classes. Payment in full is required in order to confirm a schedule. Enrollment must be completed 10 days before the first scheduled class. Classes must be taken in consecutively.

Private and custom classes are billed on a 4-week (monthly) cycle. Upon enrollment, students pay for the first month of classes and prepay for the last month of classes. Payment for the following month of classes is due on the last class of the previous billing cycle. When a student wishes to discontinue classes, they should provide notice at the beginning of their last billing cycle so that their prepayment for the last month of classes can be used. If a student fails to provide enough notice before discontinuing classes, they will forfeit their prepayment. Delinquent accounts are subject to a late fee of $35 and their schedule may be made available to other students.

Private and custom classes are billed automatically, in advance, on a 4-week billing cycle. Each billing cycle is a period of obligation. If a student must withdraw their enrollment, the following refund schedule will apply:
Cancelation Date Refund
Before the first class of the billing cycle A full refund of tuition portion, less 100% of the registration fee
After the first class of the billing cycle 75% refund of tuition portion, less 100% of the registration fee
After the second class of the billing cycle No refund available
Upon sign-up, students pay a non-refundable Private Schedule Fee equal to the cost for one billing cycle. If Students provide 30 days’ advanced notice that they will be discontinuing classes, this fee will be credited toward their last billing cycle. Otherwise, this fee is non-refundable. Missed Lessons and Rescheduling: Lessons cannot be rescheduled and refunds are not available for missed lessons. Any missed lessons count as an absence. For Flexible Private/Custom class options, CR Languages may reschedule one lesson per billing cycle if 24-hours notice on a business day is provided by the student that they will not be able to attend. Important things to know:
  • Refunds will be calculated and processed within 30 days of cancelation and refunded back to the student’s original form of payment.
  • Credit card transaction fees, if applicable, will be deducted from the refund.
  • Fees for placement tests are not refundable. If that fee was discounted from your course costs, it will not be included in the refund.
  • Course materials are not refundable once the student takes possession.
  • Should CR Languages cancel a course for any reason, a full refund will be given with no fees or charges withheld.
In order to withdraw or cancel, students are encouraged to inform the office/administrative. This can be via email, phone, or verbally. If a student does not attend 2 consecutive classes without notifying our office, they will be determined withdrawn and a refund will be calculated from the student’s last day of attendance using the table above.
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+1 (208) 867-8011 - Reception (by appointment only)
+1 (208) 314-3804 - Student Services (M-Th 9:00-5:00)
[email protected]
1655 Fairview Ave #103 Boise, ID, 83702
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